Senior Client Programme Manager
A leading professional services firm is seeking a dynamic and experienced Senior Client Programme Manager to join its Client Development team on a 12 FTC mat cover contract.
This high-impact role reports directly to the Head of Client Development & Relationships and plays a pivotal part in shaping and delivering client service excellence across the organisation. You’ll lead initiatives in key account management, strategic targeting, client listening, alumni engagement, and intermediary development-ensuring best-in-class support for partners, client teams, and development managers.
- Lead client feedback initiatives and integrate insights into business planning
- Support strategic client targeting and relationship management across global and local teams
- Drive key account management best practices, including account planning, reporting, and team coordination
- Collaborate with internal teams to deliver client intelligence, financial tracking, and CRM optimisation
- Manage Intermediary and Alumni programmes to enhance referral opportunities and relationship growth
- Present programme benefits to stakeholders and promote adoption across the firm
- Produce actionable reports and explore tech solutions to improve client tracking and communication
- Line manage Client Relationship Manager and Assistant, fostering collaboration and excellence
The firm are looking for a commercially minded, energetic leader with:
- Proven success in key client programmes and account planning.
- Experience advising senior stakeholders and managing client teams.
- Strong project management and communication skills.
- Deep understanding of CRM systems and client data analytics.
- Professional services background, ideally within legal or consultancy.
- A proactive, resilient approach with the gravitas to influence at all levels.
This is a unique opportunity to shape the future of client development in a forward-thinking, collaborative environment. If you’re ready to make a strategic impact and lead with purpose, we’d love to hear from you.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
