Recruiting three marketing and operations professionals for a leading Chicago real estate brokerage

The challenge

A leading luxury real estate brokerage in Chicago engaged Carter Murray to hire three key professionals to strengthen its marketing and operations functions.

As the firm expanded, its leadership team identified specific gaps: transaction coordination needed to be more structured, commercial activity required dedicated support, and marketing execution needed additional resource to maintain brand standards and agent service levels.

These were not replacement hires, they were growth-driven roles. The client needed candidates who could step in quickly and contribute immediately. With competition for experienced marketing and operations professionals in Chicago, the firm required a focused and efficient recruitment process to secure strong talent within a tight timeframe.

The solution

Carter Murray met with the client’s leadership team to define the responsibilities, reporting lines, and success criteria for each position before launching the search. We then mapped the local talent market and identified candidates with relevant real estate, marketing, and operational experience. 
 
We delivered shortlists for the Marketing and Transaction Coordinator and Marketing Specialist roles and managed interview scheduling, feedback, and offer negotiations to keep the process moving efficiently. 
 
During interviews, one finalist demonstrated broader commercial capability than originally scoped. Rather than risk losing this candidate to the market, the client made the decision to create a new Commercial Coordinator role specifically to secure them. This decision was based on the strength of the candidate introduced by Carter Murray and the confidence the client had in our assessment and recommendation.

The outcome

All three roles moved from job creation to accepted offer in under six weeks. Carter Murray extended three offers on behalf of the client, and all three were accepted. 
 
The Marketing and Transaction Coordinator and Marketing Specialist strengthened marketing delivery and transaction workflows. The newly created Commercial Coordinator role provided additional structure and support to the firm’s commercial operations. 
 
By clearly defining requirements, managing the process closely, and introducing high-quality candidates quickly, Carter Murray enabled the client to complete three strategic hires within a compressed timeline. Following these placements, the client has continued to engage Carter Murray for additional recruitment support.