The role, if not necessarily the title, of the chief digital officer (CDO) is by now a familiar fixture in C-suites across the financial services industry. This is perhaps more a measure of the speed and extent to which digital strategies have been adopted as central to all financial services than anything else. The past few years have also seen a decline in the number of ne...

In the social media-driven landscape where retail financial services and products compete for today’s customer loyalties, customer lifecycle management (CLM) is becoming increasingly important. It is the key to turning a single purchase into a satisfying customer experience that ensures customer retention, recurring revenue and the word-of-mouth shared experiences that enabl...

When you’re recruiting a communications professional, it pays to look under the hood of their CV. While it’s brilliant to see that they’ve worked for notable brands and even on specific campaigns, picking apart their philosophy on communications tactics and strategy means looking for times they’ve been tested. In a few months’ time, that’s going to mean asking one inevitable...

We recently interviewed Cornelia Grant, Investor Relations and External Communications Director at CG Communications. Cornelia spoke to us about the growing importance of Environmental, Social, and Governance (ESG) in today's corporate world. What are the first steps/priorities that a company should take if they are starting from a base of zero on ESG/Sustainability? At the ...

With the Brexit decision and election a thing of Q4 2019, we all leaped into Q1 2020 with excitement for the new year and optimism of more stability. Well, if events of the last few weeks are anything to go by, 2020 is looking more challenging and uncertain than 2019 from an economic and financial market perspective. In March, the FTSE 100 experienced its biggest daily fall ...

Much of the regulatory activity in the years that followed the financial crisis has focused on devising restrictions around how financial institutions should behave, what products they should be allowed to offer and to what extent consumers need to be protected from abusive practices. Enforcement and compliance within this new and deeply disruptive regulatory landscape has a...

In her latest interview, Hannah Taylor discusses how marketing in professional services is shaping up in 2020.

Hannah Taylor, manager in our UK professional services team, discusses how an increasing number of businesses are being creative with their hiring strategies in order to retain talent for longer. Watch the full video here:

Hannah Taylor highlights that in order to remain ahead of the curve and keep their marketing approach current, many professional services firms are looking at where their skill set shortages are, adapting their hiring strategies and hiring professionals with experience from industries outside of professional services. Watch the full video here.

For an industry not historically accustomed to being at the coalface of disruption, the pace of technological innovation and adoption in financial services over the past 10 years has been noticeable. Initially a result of regulatory-driven restructuring due the industry’s role in the global financial crisis, the financial sector’s transformation has been dramatically impacte...