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Senior Research Manager - CX

  • Location

    Sydney, New South Wales

  • Sector:

    Financial Services

  • Job type:

    Permanent

  • Salary:

    super + bonus

  • Contact:

    Andrew Rouse

  • Contact email:

    andrewrouse@cartermurray.com.au

  • Salary high:

    160000

  • Salary low:

    140000

  • Job ref:

    648887_1527205049

  • Published:

    7 months ago

  • Expiry date:

    2018-06-23

  • Start date:

    ASAP

Great opportunity for an ambitious and experienced researcher with a passion for customer experience (CX). This is no hum-drum number crunching gig. Our client needs a truly bright spark who can partner with the business to identify and share razor sharp insights in order to drive continuous improvements within CX.

The role comes with people leadership responsibilities and it is essential that you have already cut your teeth in this space as your immediate line manager does not have the bandwidth to be your nanny. You need to have worked in-house previously (a mix of agency and in-house would be equally welcome), owning supplier relationships and capable of creating frameworks within which the whole team can work cohesively. You are the Voice of the Customer and as such your whole raison d'etre is to understand them and what inspires and delights them... and what ticks them off.

You must love technology or at least love what it can do and be ready to make recommendations for improvements to the tools and methodologies employed, as shiny new toys hit the shelf.

Finally you need to be just a little bit outgoing. This is not an environment for shrinking violets. You will have some super smart but tough internal csutomers for whom your arguments and proposals will need to be robust, well thought out and bullet proof.

Sound like the challenge you are looking for? Let's talk.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.