Retail Manager (m/f/d)

Your Responsibilities

• Ensure that the Village achieves its set sales targets, retail strategy and provides an excellent customer experience
• Working closely with brand partners and assure a consistent execution excellence
• Assist and provide guidelines to store managers on profitable in-store presentation, customer service and ways of improving
• Coordinate and daily management of store staff, programmes and activities to achieve optimum inventory levels and merchandise selection at all times
• Provide accurate and timely management information with supporting analysis, through weekly and daily reporting, to Retail Director and/or Deputy Retail Director
• Work with the Leasing and Operation teams to ensure smooth implementation of programmes and new store opening and closures
• Communicate with the Learning & Development team on training needs analysis and suggest programmes of store staff development
• Provide insights to implement the Village retail strategy through analysis of fashion trends, customer behaviours and key seasonal dates
• Liaise effectively with Leasing and Operations teams in providing the support needed to achieve highest levels of customer satisfaction, compliance with all legal requirements and successful operational coordination
• Work closely with Legal, Operations, Service Managers and Brands to execute Brand Compliance checks and ensure stores comply to rules and regulations
• Contribute fully and communicate actions from Retail and Store Manager meetings to all parties
• Work within the Retail and Marketing teams building Retail Calendars and Key Brand Moments by providing key relevant information to effectively support the overall business

Your Profile

• Degree education or relevant qualification is preferrable
• Proven experience in international luxury retail industry, ideally within a department store
• Able to work well with all levels across the business and customers with a creative and open minded capability to adapt to a fast pace environment
• Clear analytical capabilities, structured approach, and an eye for detail
• A customer focused approach with an innate understanding of quality service
• Fluent in English and German language, any other European language beneficial
• Energetic and hands-on approach
• Grown oriented and a tenacious self-starter
• Set high standards for yourself and the teams
• Instil an open, collaborative, international and energetic team culture
• A great communicator
• Instil trust and confidence
• High level of emotional intelligence and self-awareness
• Comfortable with ambiguity and influence change in matrixed environments

The SR Group (Germany) GmbH is acting as an external recruitment agency in relation to this vacancy.

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