Relationship Manager - Financial Services platform (HK or SG)

• Act as point of contact for clients in the global team
• Onboard new clients and conduct hands-on training on how to utilize the subscription system
• Develop a very strong working knowledge of platforms in order to provide consultative support to all employers
• Analyse data on usage, surveys and all other forms of feedback to form a comprehensive view of clients. Report on health and propensity to renew
• Maintain relationships with third party vendors, benefits consultants, and Sales team in order to drive more business into the firm
• You will provide feedback and suggest improvements / innovation to existing content or system to ensure it remains up to date

What gives you an edge…

• 1 year of B2B Client Management experience
• Have a proven record of closing a customer account management with in Financial Services
• Have experience within a Customer Success function
• Consistently perform in a changing environment

The SR Group (Hong Kong) Limited is acting as an Employment Agency in relation to this vacancy.