Customer Service - Cantonese Fluent
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Location
Melbourne, Victoria
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Sector:
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Job type:
-
Salary:
Attractive Package
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Contact:
Stuart Milson
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Contact email:
stuartmilson@cartermurray.com.au
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Salary high:
65000
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Salary low:
55000
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Job ref:
SM70421_1571090903
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Published:
over 1 year ago
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Expiry date:
2019-11-20
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Start date:
ASAP
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Consultant:
#
Job Title
New Business Associate
Job Description
Job Responsibilities:
A New Business Associate is responsible for all aspects of the sales process up to the point of clients funding their accounts, including:
- The conversion of prospective clients into accounts
- Converting failed applications into accounts
- Explaining products and procedures
- Attending tradeshows, seminars & open evenings
- Face to face meetings
- Assisting leads with the account opening process
- Assisting demo accounts with the dealing platform
- Leveraged clients first funding
Key Performance Indicators:
- Number of first funded leveraged clients
- Conversion of leads to applications
- Conversion of applications to funded clients
- Daily call time and outbound calls
The majority of the role is telephone based. New Business Associates are also expected to exploit any other sales opportunities that arise, and attend occasional seminars and trade shows outside normal work hours.
Full in-house training is given in order to help people reach the appropriate skill levels to perform all functions of the role.
Person Specification Criteria:
Experience
Essential - Sales/customer service experience
Desirable - knowledge and/or experience of financial markets and trading
Qualifications
Essential - Degree or industry qualified
Desirable - Economics/Finance and/or marketing qualifications or similar
Skills
Essential -
Fluent in English and Cantonese
Excellent communication skills, particularly on the phone
Excellent numeracy skills
The ability to meet and exceed sales and performance targets
The ability to work effectively under pressure
Flexibility in approach
To be able to establish rapport with people of all status and background
The ability to work well within a team
The patience and skill to explain products and procedures
Knowledge of our trading platforms and trading products
Comprehensive knowledge of the CFD market and competition
Desirable -
Fluent in any other language, including Indonesian Bahasa, Thai, Vietnamese, Filipino
Number of openings
1
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