Carter Murray have partnered with a leading, global, Insurance firm seeking to appoint an Insight Manager to join their team based in London, City.
My client is looking for someone to help build and develop capability within their European focussed business to gain first class insight, providing analysis to drive strategic decisions and investments and measure performance across the customer and broker experience.
You will be responsible for providing digestible insight to help the business understand their current share of the market, the market opportunity and appetite overlay. Your analysis will need to provide insight on which competitors have this business, who they place it with and how. Using your insight you will help to build the strategic roadmap of proposition development, product enhancements and marketing campaigns.
You are able to obtain and effectively use information, by identifying the information needed, seeking the information from a variety of sources, and skilfully extracting and reporting the information for the benefit of the business. You can demonstrate your ability to communicate information clearly and effectively both verbally and in writing. You are able to interact professionally and courteously with brokers and customers in a face to face situation.
You will develop and implement ways to measure business performance across the customer and broker experience including the use of Net Promoter Score (NPS) relationship metrics and transactional feedback. With previous experience of providing insight, using up to date insight techniques and test and learn approaches. It would be preferable if you have a good understanding of the insurance industry, with knowledge of the Lloyd's market being particularly desirable.
The role will be based in fantastic London (City) offices, a brilliant working culture with excellent career opportunities and remuneration packages are on offer.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.