Head of Marketing Operations, Data and Insights

Head of Marketing Operations, Data & Insights

Hybrid, 2 day from the office * Based from any of their multiple regional offices

Are you a data‑driven, systems‑focused marketing operations leader looking to make a real impact? This is a fantastic opportunity to shape the infrastructure, processes, and insights that power a national professional services firm with a strong purpose-led culture.

My Client is looking for a Head of Marketing Operations, Data & Insights to ensure our BD & Marketing function operates efficiently, delivers high-quality client experiences, and enables insight-led decision-making across the firm.

What You’ll Lead

Client Experience & Insight

• Build and run the firmwide client feedback programme.
• Use insights to drive consistent, high-quality client experiences.

CRM, Data & Reporting

• Lead the rollout, adoption, and governance of a new CRM system.
• Maintain high-quality data and deliver dashboards that inform decision-making.

Martech & Supplier Management

• Own the full marketing technology stack and ensure tools are integrated and effective.
• Manage suppliers, contracts, and platform performance.

Process & Workflow Improvement

• Create efficient workflows for creative, events and marketing requests.
• Ensure processes are documented, consistent, and scalable.

Team Leadership

• Manage and support the CRM, Insights and Events team.
• Oversee the marketing operations budget.

About You

• Experienced in marketing operations, CRM, or data roles within professional services or a similar environment.
• Strong in CRM adoption, analytics, reporting, and data quality management.
• Skilled at improving workflows and operational processes.
• Experienced with client feedback programmes and insight generation.
• Strong commercial awareness and confident in managing suppliers.
• Collaborative leader, process-minded, and able to influence stakeholders.

What’s on Offer

• A purpose-driven organisation with a supportive culture.
• Excellent benefits, a wellbeing-first approach, and hybrid/flexible working.
• The chance to shape a core operational function and make a long-lasting impact.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.