E-Commerce Development Manager - Merlin Entertainments

Reporting to: Head of E-Commerce Optimisation

Reporting to this position: dotted line: Local Web Managers

Scope of Job:

This role is reposonsible for the development of Merlin's online / e-commerce estate, including new openings. This will include optimising the experience to provide an exceptional brand experience and maximise sales through the e-commerce journey (via Accesso) and ultimately delivering an exceptional end-to-end UX/UI on a global basis.

Key Objectives & Responsibilities:

Responsiblities:

Manage the existing online estate and relevant development partners, providing development / design solutions that will deliver short/ medium term commercial ROI, whilst we develop the single web platform for rollout end 2019.
Work with the Head of E-Commerce Optimisation to drive the development of the single web platform.
Continually review and enhance the websites to ensure that they are providing the best possible solution for the business.
Work closely with the various local Web Managers to ensure that they are able to optimise conversion - and identify and address any relevant conversion issues, as required.
Identify best practise and ensure that this is rolled out across the estate, where relevant.
Manage key stakeholders including relevant brand teams, and ensure all relevant brand sites are developed / updated as required.

Working relationships:

Work closely with the Heads of E-Commerce to ensure that the sites are delivering to business expectations.
Work closely with the relevant development partners to ensure that all development is delivered on time and within budget.
Work closely with the wider Merlin Digital team to ensure that the sites remain robust and secure.

Reporting

This role will report to the Head of E-Commerce Optimisation.

Skills, Experience & Qualifications:

Essential:

Have management experience of working within a similar role
Commercially aware, ideally with experience of more junior roles within web management / development to fully appreciate the complexities of the role.
Be an excellent communicator and influencer
Budgeting and financial management experience
A data driven, proactive and creative approach to problem solving
Flexibility in adapting to fast-changing priorities and fast paced work environment
Strong organisation skills, with the ability to multi-task and hit the ground running within a hands on role
You thrive on ownership and accountability - and have a proven track record of acting on your own initiative to deliver change
Experience of managing and delivering exceptional solutions via third party partners.

Recommended:

Experience with the Accesso platform.
Leisure / entertainment experience.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.