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Customer Success Manager - Team leader

My client is a world leading global company who produce business information research and marketing services into a range of markets such as Consumer, Finance, Banking, Construction, Medical, Pharma and IT sectors

Due to expansion and growth they are looking to recruit a

Customer Success Manager - Team Leader

The Role:

  • Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us.
  • Manage a team of 5 Customer Success Executives based in sydney and wider APAC region
  • Influence future client value through product engagement, customer satisfaction and overall health scores.
  • Work cross-functionally with our commercial and research teams to develop and lead customer account plans.
  • Develop an in-depth knowledge of our products and an understanding of what's happening in the industry so that you can drive continuous client engagement.
  • Be the 'voice' of the customer within our business and provide feedback to all other teams to drive continuous customer success.
  • Engage with the Customer Success team and manage activities around; onboarding, training, performance and coaching.
  • Work on global internal projects with the objective of enhancing effectiveness and efficiency.

Job requirements

  • 4+ years' experience in a customer-facing account management/service role
  • Previous team management or team leader experience
  • Strong empathy for customers and passion for growth
  • Demonstrated intellectual curiosity
  • Is an enthusiastic leader with the ability to inspire others
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines and have excellent attention to detail
  • Well defined prioritisation and organisational skills
  • Salesforce and Microsoft Office experience preferred

if you are interested in the above please apply through the link or call Pearce on 0292369061

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Carter Murray is part of The Specialist Recruitment Group PTY LTD, which is acting as an Employment Agency in relation to this vacancy.

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