My client is a world leading global company who produce business information research and marketing services into a range of markets such as Consumer, Finance, Banking, Construction, Medical, Pharma and IT sectors
Due to expansion and growth they are looking to recruit a
Customer Success Manager - Team Leader
- Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us.
- Manage a team of 5 Customer Success Executives based in sydney and wider APAC region
- Influence future client value through product engagement, customer satisfaction and overall health scores.
- Work cross-functionally with our commercial and research teams to develop and lead customer account plans.
- Develop an in-depth knowledge of our products and an understanding of what's happening in the industry so that you can drive continuous client engagement.
- Be the 'voice' of the customer within our business and provide feedback to all other teams to drive continuous customer success.
- Engage with the Customer Success team and manage activities around; onboarding, training, performance and coaching.
- Work on global internal projects with the objective of enhancing effectiveness and efficiency.
- 4+ years' experience in a customer-facing account management/service role
- Previous team management or team leader experience
- Strong empathy for customers and passion for growth
- Demonstrated intellectual curiosity
- Is an enthusiastic leader with the ability to inspire others
- Excellent oral and written communication skills
- Demonstrated ability to meet deadlines and have excellent attention to detail
- Well defined prioritisation and organisational skills
- Salesforce and Microsoft Office experience preferred
if you are interested in the above please apply through the link or call Pearce on 0292369061
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Carter Murray is part of The Specialist Recruitment Group PTY LTD, which is acting as an Employment Agency in relation to this vacancy.