Customer Success Manager

  • Location
    London
  • Contract Type
    Permanent
  • Posted
  • Industry
    Technology
  • Salary
    Up to GBP50000 per annum + Bonus + Shares
  • Expiry Date
    2022-09-03

Enterprise Customer Success Manager

£50,000 + bonus + shares

London

Hybrid

Carter Murray has exclusively partnered with a global B2B SaaS company that focuses on accelerating global growth for their clients. They are looking for a Customer Success Manager to develop long-term relationships with their assigned enterprise clients and to manage the successful delivery of the service.

Looking after the big Enterprises of the business, focusing on 20-30 accounts at a time, growing that relationship and driving revenue.

Responsibilities:

  • Be the first point of contact for your clients, solving all issues and ensuring an efficient process from start to finish
  • Build and maintain strong relationships with clients and become the trusted advisor with key account holders
  • Being proactive with business opportunities through cross-selling, up-selling, and expansion opportunities with existing clients
  • Performance reports and analysing KPI’s for the client
  • Using your knowledge of the business to support the client’s journey, making strategic, marketing and operational decisions
  • Providing clients with strategic insights based on market trends
  • Liaise between your clients and the internal teams to ensure timely and successful delivery of the platform

Experience/Skills:

  • Experience in Account Management or Customer Success Manager
  • Previous experience of managing accounts with high end luxury brands
  • Ideally experience in a B2B software/SaaS company
  • Ability to manage multiple accounts at a time
  • Experience in generating revenue from existing clients
  • Experience of delivering client focused solutions based on the customer needs
  • Ability to work with multiple senior stakeholders
  • Excellent analytical skills and able to present data back to clients
  • The ability to influence at all levels within a company

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

Apply now



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