Customer Success Manager

  • Location
    London
  • Contract Type
    Permanent
  • Posted
  • Industry
    Technology
  • Salary
    Up to GBP35000 per annum
  • Expiry Date
    2022-08-16

Customer Success Manager

SaaS

London

£35,000

Carter Murray have partnered with a scale-up global SaaS brand who are in growth mode who are looking to hire a Customer Success Manager to join their busy Customer Success team. The ideal candidate will be customer-oriented, a problem solver and able to establish and maintain exceptional relationships.

Responsibilities:

  • Build strong relationships with customers to understand their needs, workflow and ensure their success at all times.
  • Provide our customers with accurate and quick responses to all of their inquiries through Zendesk, email and phone.
  • Troubleshoot issues and problem solve software questions and bugs.
  • Work with our customers to ensure they utilise the software in the best way possible, realising full potential.
  • Strategically upsell and cross-sell while always adding value.
  • Represent the voice of the customer and influence product development roadmap.
  • Take ownership of new assigned accounts and manage their onboarding and training.
  • Write customer support articles and suggest improvements to processes.
  • Ensure retention and satisfaction of all assigned clients.
  • Manage assigned tasks within customer success software.

Skills/Experiences

  • 2+ years of B2B SaaS Customer Success or Account Manager, responsible for a high volume of accounts.
  • You are a proven self-starter, hardworking and show strong initiative
  • You’re a bug hunter and problem solver
  • You have a positive attitude, empathy, and high energy
  • Superb written and verbal communication skills
  • Ability to take initiative and adapt
  • Detail-oriented
  • You feel at home in a high-growth environment where we don’t know all the answers but are willing to learn and improve what we do with plenty of opportunities to expand your skills.

If you feel this role is for you then please apply today as applications are being accepted immediately!

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

Apply now



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