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Customer Success Lead

  • Location

    London, England

  • Sector:

    IT / Software / Tech

  • Job type:

    Permanent

  • Salary:

    £40000 - £60000 per annum + plus commission

  • Contact:

    Chezelle Bajwa

  • Contact email:

    chezellebajwa@cartermurray.com

  • Salary high:

    60000

  • Salary low:

    40000

  • Job ref:

    1177662_1582301982

  • Published:

    8 months ago

  • Expiry date:

    2020-03-22

  • Start date:

    ASAP

  • Consultant:

    #

Your new company

A global provider of tech enabled emergency response and professional services to the oil and gas and energy industry.

Key Responsibilities:

  • Responsible for the management of a portfolio of client accounts to foster long-term business relationships
  • Deliver a proactive customer contact strategy to drive renewals, customer adoption, training, and revenue growth
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals
  • Monitor customer health by tracking product usage and customer satisfaction
  • Communicate status of assigned accounts to the Director of Customer Success
  • Manage day-to-day relationship and communication with large scale Enterprise customers to ensure success and growth.
  • Assist with the development of technical educational, marketing, and sales material in support of customer success

Key skills:

  • Previous experience with windows infrastructure environments
  • Track record of working with enterprise level customers
  • Customer focused
  • Possesses strong product/technology/industry knowledge
  • Strong project management skills

If you are interested in this role, please click apply.

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