CUSTOMER STRATEGY SPECIALIST

£45,000 - £65,000 + BONUS + BENEFITS

BASED, HAMPSHIRE

Our client, a leading, global financial services business is looking for a Customer Strategy Specialist to join their Marketing team. You will have solid experience working in a customer strategy role within Financial Services business, as well as experience of working with customer experience and insight.

Reporting into the Head of Marketing, you will be responsible for managing all customer strategy activity from planning through to delivery and reporting. You will also be responsible for facilitating activities within the senior leadership group and influencing them on customer related plans and strategies.

Responsible for undertaking reviews of the customer metrics and thresholds on an annual basis
Identify and evaluate new innovative approaches and opportunities to improve customer experience
Facilitate best practice within the team and across the business on customer policies
Capturing customer insights from external sources

Experience required:

Current/recent experience in a customer strategy role within a financial services business
Solid experience working with customer experience and insight
Proven ability to influence senior leadership teams
Ability to work collaboratively across multiple business units and senior stakeholder including C-suite

If you are interested in this role, please send your CV to melanieswindells@cartermurray.com

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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