Connecting linkedin

Customer Service Manager

  • Location

    Singapore, Singapore

  • Sector:

    FinTech

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Maryanne Lee

  • Contact email:

    maryannelee@cartermurray.com

  • Job ref:

    78967_1567157809

  • Published:

    16 days ago

  • Expiry date:

    2019-09-29

  • Start date:

    ASAP

A local fintech start-up is seeking a Customer Service Manager to set-up and manage a Customer Service team, as the company continues its expansion in the Asia region.

Responsibilities:

  • Oversee Customer Service teams, operations and strategies
  • Groom Customer Service team leads, agents and other members - ensuring opportunities for progression and skills development
  • Create, implement, and improve on processes to increase efficiency and quality of the Customer Service experience
  • Recruit and restructure the Customer Service team whenever necessary
  • Work closely with the senior management team to present information on latest insights and trends on the ground, while providing suggestions on crafting the best user experience.

Requirements:

  • Minimally 5 years of experience in managing a Customer Service team
  • Prior experience building up a team and providing training is essential
  • Adept at managing complex customer situations & customer service teams
  • Highly detail-oriented and analytical
  • Thrives in a hyper-growing start-up; able to be versatile, proactive, and hands-on
  • Capable of coming up with creative and sound solutions
  • Articulate in spoken and written English; Proficiency in a second language is preferred
  • Work experience within the financial services or payment industries are a plus

If you thrive in a dynamic, multi-cultural and fast-paced environment; are passionate about delivering customer service of the utmost quality; and would like to take up the challenge of kickstarting new processes to continuously shape the growth of a company - Let's hear from you, with your CV sent to maryannelee@cartermurray.com.

Due to the overwhelming number of applicants, only shortlisted candidates will be notified.

To comply with local laws, our Singapore office EA Licence No is: 17S8475.

Please note that your personal information will be treated in accordance with our Privacy Policy.