Client Support Speacialist
My client offers solutions that provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards.
The business has grown by 80-100% year-on-year since inception. Now with additional capital and a huge local and ultimately global opportunity to seize they are accelerating our existing growth.
Due to their unique software-as-a-service products they have secured an enviable list of clients across a wide range of industries in a very short space of time.
They are now looking to build on their success and are seeking an enthusiastic Clint Support Specialist to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain product information in a helpful way.
The role:
- review and importing of data files from csv/Excel
- manage batch email process
- database reporting
- assist customers with technical issues
- level 1 product support via Zendesk
- testing of the software in preparation of new releases
- Data entry and admin support
Skills and experience:
- General MS Office products
- Good written and oral communication skills
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