Client Services Manager - Korean or Japanese required

• Managed various projects throughout the year such as the client's annual open enrolment, annual audit, implementation of new benefit plan changes and system modifications
• Documented procedures and written requirements and prioritized tasks for purpose of offshoring back office functions to such as IT
• Provide regular updates to clients on project status, closely monitor the progress
• Develop open and effective channels of communications with each clients that can be employed by other departments as well
• Coordinate internal projects and determine the best utilisation of resources to increase customers satisfaction
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Candidate esstential skils:

• Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
• High degree of independent problem solving and troubleshooting skills
• Excellent organizational skills and attention to detail

The SR Group (Hong Kong) Limited is acting as an Employment Agency in relation to this vacancy.