Managed various projects throughout the year such as the client's annual open enrolment, annual audit, implementation of new benefit plan changes and system modifications
Documented procedures and written requirements and prioritized tasks for purpose of offshoring back office functions to such as IT
Provide regular updates to clients on project status, closely monitor the progress
Develop open and effective channels of communications with each clients that can be employed by other departments as well
Coordinate internal projects and determine the best utilisation of resources to increase customers satisfaction
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Candidate esstential skils:

Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
High degree of independent problem solving and troubleshooting skills
Excellent organizational skills and attention to detail

The SR Group (Hong Kong) Limited is acting as an Employment Agency in relation to this vacancy.