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Client Services Manager - Fintech Industry

  • Location

    Hong Kong, Hong Kong

  • Sector:

    Financial Services, FinTech, Investment Banking

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Elaine Fung

  • Contact email:

    elainefung@cartermurray.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    122853_1554695645

  • Published:

    5 months ago

  • Expiry date:

    2019-05-07

  • Managed various projects throughout the year such as the client's annual open enrolment, annual audit, implementation of new benefit plan changes and system modifications
  • Documented procedures and written requirements and prioritized tasks for purpose of offshoring back office functions to such as IT
  • Provide regular updates to clients on project status, closely monitor the progress
  • Develop open and effective channels of communications with each clients that can be employed by other departments as well
  • Coordinate internal projects and determine the best utilisation of resources to increase customers satisfaction
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship
  • Candidate esstential skils:
  • Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
  • High degree of independent problem solving and troubleshooting skills
  • Excellent organizational skills and attention to detail

The SR Group (Hong Kong) Limited is acting as an Employment Agency in relation to this vacancy.