{"id":55988,"date":"2026-08-26T09:17:55","date_gmt":"2026-08-26T09:17:55","guid":{"rendered":"https:\/\/www.cartermurray.com\/job\/client-listening-manager\/"},"modified":"2026-08-26T09:17:56","modified_gmt":"2026-08-26T09:17:56","slug":"client-listening-manager-55988","status":"publish","type":"job_listing","link":"https:\/\/www.cartermurray.com\/de\/job\/client-listening-manager-55988\/","title":{"rendered":"Client Listening Manager"},"content":{"rendered":"<p>An exciting opportunity for an experienced client development or account management professional to lead and shape a high-profile client listening programme. Working closely with senior stakeholders, you will gather client insights, strengthen key relationships and help drive firmwide growth through a more client-centric approach.<\/p>\n<\/p>\n<p>Key Responsibilities<\/p>\n<ul>\n<li>Lead and continuously develop the client listening and feedback programme across key clients, sectors and practice areas.<\/li>\n<li>Conduct client interviews and feedback reviews, gathering meaningful insights from senior stakeholders and decision-makers.<\/li>\n<li>Design and deliver structured feedback initiatives, including relationship reviews, post-pitch reviews, surveys and post-matter reviews.<\/li>\n<li>Analyse qualitative and quantitative feedback, producing actionable insights, reports and recommendations.<\/li>\n<li>Partner with relationship leaders and business development teams to embed client feedback into growth and account plans.<\/li>\n<li>Coach and support stakeholders on client listening best practice, relationship management and client engagement strategies.<\/li>\n<li>Monitor progress against agreed actions, measuring impact and driving continuous improvement in the client experience.<\/li>\n<li>Evaluate new technologies, including AI-enabled tools, to enhance insight generation, reporting and programme effectiveness.<\/li>\n<\/ul>\n<p>Key Requirements<\/p>\n<ul>\n<li>Proven experience managing client development, account management or client listening programmes within a professional services environment.<\/li>\n<li>Strong interviewing, facilitation and stakeholder management skills, with the ability to engage credibly with senior leaders and clients.<\/li>\n<li>Excellent analytical and communication skills, with the ability to translate complex feedback into clear commercial recommendations.<\/li>\n<li>Demonstrable project management experience, with the ability to manage multiple priorities and drive initiatives forward.<\/li>\n<li>A proactive, commercially minded individual with strong emotional intelligence, relationship-building skills and a passion for delivering exceptional client experiences.<\/li>\n<\/ul>\n<\/p>\n<p>The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.<\/p>\n<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/ZWxvaXNlYi44ODM5OC4xMjk1NEBzcmdyb3VwLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n","protected":false},"author":685,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"_promoted":"","_job_location":"City of London, 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