Head of Marketing Operations, Data and Insights
Head of Marketing Operations, Data & Insights
Hybrid, 2 day from the office * Based from any of their multiple regional offices
Are you a data‑driven, systems‑focused marketing operations leader looking to make a real impact? This is a fantastic opportunity to shape the infrastructure, processes, and insights that power a national professional services firm with a strong purpose-led culture.
My Client is looking for a Head of Marketing Operations, Data & Insights to ensure our BD & Marketing function operates efficiently, delivers high-quality client experiences, and enables insight-led decision-making across the firm.
What You’ll Lead
Client Experience & Insight
- Build and run the firmwide client feedback programme.
- Use insights to drive consistent, high-quality client experiences.
CRM, Data & Reporting
- Lead the rollout, adoption, and governance of a new CRM system.
- Maintain high-quality data and deliver dashboards that inform decision-making.
Martech & Supplier Management
- Own the full marketing technology stack and ensure tools are integrated and effective.
- Manage suppliers, contracts, and platform performance.
Process & Workflow Improvement
- Create efficient workflows for creative, events and marketing requests.
- Ensure processes are documented, consistent, and scalable.
Team Leadership
- Manage and support the CRM, Insights and Events team.
- Oversee the marketing operations budget.
About You
- Experienced in marketing operations, CRM, or data roles within professional services or a similar environment.
- Strong in CRM adoption, analytics, reporting, and data quality management.
- Skilled at improving workflows and operational processes.
- Experienced with client feedback programmes and insight generation.
- Strong commercial awareness and confident in managing suppliers.
- Collaborative leader, process-minded, and able to influence stakeholders.
What’s on Offer
- A purpose-driven organisation with a supportive culture.
- Excellent benefits, a wellbeing-first approach, and hybrid/flexible working.
- The chance to shape a core operational function and make a long-lasting impact.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
